Monday, December 08, 2014
One of the main reasons I love working at Denfield is because we see ourselves as an extension of our clients’ own team. We’re not an agency that will hold a client at arm’s length, talk down to them about their own product, or certainly never just ‘computer says no’. It’s all about working together as a team and no matter how hard you plan, that means all hands to the pump at times.
I recently took a call from a client on a Friday evening to ask for help with a sales incentive (something we normally work on months in advance). Not a problem at all I say, but the launch date was the next week!
Ok, time to think fast. Cue a brainstorming session during the ritual end-of-work team pint, adding meat to the bones over the weekend, formalising a response first thing Monday then going into a mad rush to get everything live in time. We did it, but only with the help of the entire Accounts team here.
It’s interesting how much everyone contributes, even if they don’t realise it. Taking the pressure off by helping with phone calls or even making a cup of tea is appreciated so, so much.
It’s apt that at this time of year Denfield becomes a little like Santa’s workshop. Many of our clients will be sending out their own bespoke Christmas presents, which means we often repackage existing items with an additional sleeve or tag. It’s a fun job, especially for the look on Mr. Tesco Manager’s face when you calmly ask for £4,500 worth of chocolate.
The agency really does feel like the North Pole though when everyone temporarily becomes an elf (yes, literally…) and helps with the Christmas gifts. What a great team to work with!
That enthusiasm to help goes on all year long. The people of Denfield understand what it’s like to be part of a team, understand there are sometimes high-pressure situations, and do what they can to work together so we all get along. It’s easy for me to take it for granted really, as I’ve been with the agency for some time, but when you hear horror stories of previous companies people worked for, it drives home how good everyone really is. Can you imagine having a big task that’s impossible to do on your own and no one in the office can even be bothered to help you? I shudder at the thought and quite frankly, advise you to reconsider your future career options if the situation above rings true.
Anyway, must be off – a colleague’s just had 250 Toblerone bars delivered….